Support

Questions, problems, or something to report? We read every message.

Report content or a user

You don't need to email us for this — reporting is built in:

• A review or story: tap the flag icon on it, choose a reason, and tap Submit.
• A comment: tap the flag next to the comment.
• A user: open their profile, tap ⋮, then Report user — or Block user to stop seeing each other entirely.

Our team reviews reports and removes content that breaks the community guidelines, typically within 24–48 hours. For urgent safety concerns, email us with "URGENT" in the subject line.

Manage your account

• Blocked users — Settings → Blocked users (unblock any time).
• Privacy toggles — Settings lets you choose who sees your map, your featured reviews, and your favourite styles.
• Delete your account — Settings → Delete account. See what gets deleted.

Frequently asked

Why do some reviews show a "Stray Cat" as the author?

That's a review whose author has since deleted their account. The review stays as part of the shared record of the place, but every link to the person is removed.

Why does Criticat need my location?

To place your reviews on the map and show you what's around you. Location is used only while the app is open; we never track you in the background.